Refund and Returns Policy

Returns are accepted within 30 days of purchase or past 30 days with permission based on the request. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds

Please contact us first to let us know you would like a refund and the reason for the refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping returns

To return your product, you should mail your product to:

Rocky Mountain Slide Company
PO Box 262
Poncha Springs, CO
81242-0262

You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via our online form first and then send your item to:

Rocky Mountain Slide Company
PO Box 262
Poncha Springs, CO
81242-0262

Need help?

Contact us for questions related to refunds and returns.